Terms & Conditions

The provider is not responsible for the accuracy of the published information.

The Supplier is not responsible and does not commit to deadlines for the delivery of information regarding completed orders to the Users, the status of inquiries, questions, and comments about products, product availability, as well as for damages suffered and/or lost profits and other losses from any and be of any type and size, occurring after, as a result of or due to use/inability to use (due to technical problems, prevention, decisions of the administrator, etc.) of the Site.
The Provider is not responsible if, when using the Site or materials from it, the User incurs damages that require repair or repair of equipment or loss of information, and all costs related to the removal of such damages are at the expense of the User.

The online system for purchases through the Site reflects the availability of the items at the official moment of the check, taking into account the dynamics in the turnover, certain items and accessories may be out of stock when the request is submitted and cannot be ordered and delivered. In all cases, the User will be notified of the changes and will be provided with alternative proposals.

It is possible that the parameters (term/method of delivery, etc.) of an order made through the online system can be changed, and the Site undertakes to notify the User of the changes made to the e-mail and/or contact phone provided by him and/or in another appropriate way, no later than two working days after sending the User the message for the delivery of the confirmed order to the User's address.

To use the services of the Site, the User should access the World Wide Web directly or through other devices that can access Web-based content, providing all necessary equipment to access the World Wide Web, including a computer, modem, or other means to access the Internet. The site is not responsible for any disruptions or technical problems preventing its use due to the quality of the computer equipment used by the User.

When registering on the Site, the User is obliged to provide true, accurate, up-to-date, and complete information necessary to carry out the sale, by filling in all the mandatory fields of the registration form.

The Provider is not responsible for an incorrectly and/or inaccurately executed order, if the User provides false, inaccurate, out-of-date, or incomplete information, and in addition, has the right to deny the person further access to part or all of the services offered to The site.
The User receives information through the provided contact methods for products and services on the Site, and if he does not wish to receive such information, the User should expressly refuse to receive it through the inquiry and contact forms indicated on the Site. Pressing the "ORDER" button is considered an expression of agreement with the specified terms of use of the online store.

The supplier has the right to change these conditions at any time, being obliged to notify the user of any change in the general conditions under the concluded contract within seven days of the occurrence of this circumstance at the telephone, e-mail, or correspondence address specified by him. When he does not agree with the amendments to the general terms and conditions, the user may withdraw from the contract without giving a reason and without owing compensation or penalty, or continue to perform it under the general terms and conditions valid before the amendment. The user exercises the right indicated in the previous sentence by sending a written notification to the trader within one month of receiving the message.


2. Protection of personal data
The supplier is a personal data administrator established on the territory of the Republic of Bulgaria and processes personal data lawfully and in good faith our data in connection with the purposes of its activity - wholesale and retail trade of goods and does not further process them in a manner incompatible with these purposes.

The personal data provided by the User are not given to third parties for advertising and promotional purposes.
The Provider processes personal data only on the condition that the natural person to whom the data refers has given his express consent and in the absence of express such from the person to whom the data refers, the Provider has the right to process his data. By providing his data, the User automatically gives his express consent to their processing.

Every natural person has the right of access with a written application to personal data concerning him, as well as the right at any time to request from "Martines" Ltd. to delete, correct, or block his data, the processing of which does not meet the requirements of the GDPR.

3. Copyright and related restrictions
Users may use all services offered on the Site for personal needs, or for non-profit purposes provided that they do not infringe the copyrights of www.martines.coffee and www.kafenaedro.com or third parties related directly or indirectly to the materials on the Site. It is expressly prohibited that the materials published on this Site be copied, publicly distributed, and/or distributed for any purpose by the Users.

The provider reserves the right to assign the rights to publish materials and other information published on the Site to third parties upon an additional written contract governing the legal relationship between www.martines.coffee and www.kafenaedro and the person publishing the information.

Links on the Site to other sites owned by third parties are posted for the convenience of users. When using such a link, Users are not using a service provided by www.martines.coffee and www.kafenaedro, and concerning the use of the link outside the Site, these General Terms and Conditions do not apply.

www.martines.coffee and www.kafenaedro are not responsible for the information and/or content of other sites owned by third parties and do not require or recommend the use of these sites or the information published on them. Any risks, associated with the use of such sites, are borne by the Users.

4. Featured goods and services on the Site
All prices indicated on the site are in Bulgarian leva or euros or US dollars, depending on the currency preferred by the User and including VAT. In the event of a change in the exchange rate and its inconsistency, the Supplier is not responsible and reserves the right to change the price, save its current values, and undertakes to notify the User as soon as possible of the change, about his order. In case, the goods have several modifications, the prices for each of the modifications are indicated on the Site.

The Provider has the right at any time and without warning to make changes to the published products, services, prices, and other characteristics of the goods, and the Users are considered informed of the said changes from the date of their publication.

The information on some of the published products may not be updated, but in any case, the Users will be notified in the event of an order placed on the Site with a form for online purchases, before their delivery, of non-updated information on the Site related to the ordered products.
Some of the information published on the Site may refer to products, services, or programs that are not currently offered or available.

5. Purchase of goods and/or services from the Site
The User has the right to order all goods and/or services specified on the Site. When placing the order, the User has the right to choose the type, brand, options, and model of the goods and their quantity, payment terms, method, and terms of delivery, according to the options offered on the Site.
At any time before the final confirmation of the order made by filling out the form for online purchases, the User has the right to make changes to the goods and services chosen by him.

When placing an order on the Site, the User enters into a contractual relationship with the Supplier for the purchase and sale of the selected item, regulated by these General Terms and Conditions, and the order placed is considered confirmed after receiving a confirmation from the Supplier containing all the above parameters and according to the instructions specified on the Site.

The Provider has the right to change the prices indicated on the Site at its discretion, at any time, and without the obligation to notify the Users in advance. The user is obliged to pay the price that was indicated on the Site at the time of placing the order, regardless of whether it is lower or higher than the updated price, except in cases where it refers to a currency other than the Bulgarian lev. In case of technical errors in the information published on the Site, as a result of which the order cannot be placed fulfilled The Supplier has the right to refuse the execution of the order and owes no other compensation to the User, except for the refund of the sums paid and/or deposited by the user for the canceled order, if any.

6. Payment for purchased goods and services
Payment can be made:
6.1. By bank transfer, the order amount must be transferred to the Supplier's bank account before the ordered products leave the warehouse.
6.2. When paying in cash, with cash on delivery for the ordered and delivered goods and/or services, the User undertakes to pay, at the time of delivery, the full value of the confirmed order to the Supplier or to his representative/subcontractor carrying out the delivery of the ordered goods or service.
6.3. By credit/debit card through a virtual POS terminal.
In the case of online or bank payments, the Provider bears no responsibility whatsoever for any costs in connection with fees, commissions, or other additional payments made by the User or his bank on the occasion of the transaction itself, as well as in cases of currency exchange, applied by the bank that issued the client's card, in cases where the currency is different from BGN. Payment by card to the Supplier is accepted as an international payment by some banks in Bulgaria, and according to their rules for working with cards and card payments, banks have the right to charge additional fees for such transactions. The same applies to the transactions that the Supplier makes to the customer, regardless of whether it does so in connection with the refund of any payment to the latter or for any other reason. The costs associated with such payments are solely for the account of the User. Therefore, the Supplier recommends its customers to check with their bank for possible additional fees that could be charged to them for online or bank payments for goods sold by the Supplier. The User's payment card data will not be accessible to the Provider, nor will it be stored by it, but only by the issuer of the relevant payment card or by another entity authorized to provide services for storing identification data on the card.

7. Delivery of purchased goods
The deadline for delivery of the requested goods or services for which payment has been received to the address specified by the User is up to 3 (two) working days, after confirmation of the order and receipt of payment by the Supplier. In all cases, a delay in the specified delivery terms is possible, for which the User should be promptly notified by the Supplier.

The delivery of the ordered goods is carried out in the way chosen by the User and according to the specified terms. The Supplier reserves the right to extend the specified terms by up to 7 (seven) days without informing the Users in advance. With the prior consent of the User who requested the delivery, the Supplier may extend the delivery terms by more than 7 (seven) days.

The price for the delivery is separate from the price of the delivered goods or service and its amount is determined when the order is confirmed.
Upon receipt of the delivery, the goods should be carefully inspected by the User and/or a person authorized by him. In the event of externally visible defects - possible damage, broken integrity of the packaging, and other damages, the User should sign a damage report in the presence of a Supplier representative, in which he describes the detected defects and immediately notify the Supplier.

In the event of externally visible defects of delivered goods, for which a damage report has been signed, the Supplier is obliged to replace the goods with a new one, and the costs of returning and resending it to the User are at the expense of the Supplier.

Upon acceptance of the delivery by the User without comments, all and any subsequent claims for visible defects of the goods received are unfounded and as such are not satisfied.

8. Refusal of purchased goods
Within 14 (fourteen) days of receipt of goods that are in intact commercial form and packaging, and in the case of a service contract - from the conclusion of the contract, the User has the right to withdraw from the contract without giving a reason, without owes a penalty and without paying any costs, except the costs under Art. 54, para. 3 and Art. 55 of the Consumer Protection Act.

To exercise his right of withdrawal, the User must notify the Supplier unequivocally of his decision to withdraw from the contract by sending a message to the address of the management of "Martines" Ltd. within the above-mentioned period.

When the user has exercised his right to withdraw from the contract, the Supplier shall refund all sums received from the User, including delivery costs, without undue delay and no later than 14 (fourteen) days from the date on which he was notified of the user's decision to withdraw from the contract.
When the User exercises his right of withdrawal of the contract and when the Supplier has not offered to collect the goods himself, the User must send or hand over the goods back to the Supplier or a person authorized by him without undue delay and no later than 14 (fourteen) days from the date on which The User has notified the Provider of his decision to withdraw from the contract.

ATTENTION: The right of withdrawal from the contract by the User DOES NOT apply to the delivery of sealed goods that have been unsealed after their delivery.

9. Others
The Supplier reserves the right to send the User messages related to new products and services, with promotions and/or with changes in the terms and methods of delivery of the goods and services provided, as well as any other information published on the Site.

Questions, inquiries, and consultations of the User can be done online on the Site, through the form for questions and inquiries, or by an employee of the Online department at phone: 0898593630, during working hours: from 8:00 a.m. to 4:00 p.m. hours, Monday through Friday.
When using the Site, Users undertake to comply with these General Terms and Conditions, as well as the legislation of the Republic of Bulgaria applicable to the goods and services provided on the Site, including international legislation.

By pressing (clicking) on any object, link, or button on the Site, the user agrees to the terms and conditions for using the Site's services contained in these General Terms and Conditions and is considered to be familiar with them, accepts them, and undertakes to observe.